This page contains a list of the most common FAQs our Customer Service team receive regarding our Mobile Phone services.

  • Am I able to keep my existing mobile numbers?

    Yes, but your existing mobile network will have to provide you with a PAC (Porting Authorisation Code). Once you have this you need to pass this on to your Axis Business Services Advisor, who will be happy to support you.

  • How long does it take for my equipment to be delivered?

    You should expect your equipment to be posted by special delivery within 5 working days of signing your agreement. This is subject to stock amounts.

  • Can I take my phone abroad?

    Yes, we do not charge to enable Roaming and you will receive a full list of all call and SMS charges via text message when you enter the country. This means that when you are abroad it will find the strongest network provider in that country for what you need. Click Here for any additional charges 

  • What if I forget my new pin code?

    All you would need to do is contact one of our Customer Service Advisors on 0844 875 1950 who will be able to give you a default pin number.

  • Who do I speak to if I experience a fault or encounter a problem?

    If you experience a fault or encounter a problem, all you need to do is contact our Customer Support team on 0844 875 1950.

  • Who should I call if I lose my mobile phone?

    Please contact our Customers Services team on 0844 875 1950 and we will arrange to bar your phone.

  • How and when can I pay for my bill?

    The payment method for this plan is simple; you pay monthly by Direct Debit. You will always get 10 days notice before the money is taken from your account. This provides you with a hassle-free way of paying your bill with the added benefit of you knowing that you are protected by the safeguards offered by the Direct Debit Guarantee

  • Is there a minimum contract?

    Yes. For SIM only contracts, there is a minimum 12 month agreement and 24 month minimum term for any contract that includes a mobile handset.

  • Are there any rewards for bringing additional services to Axis?

    Yes, for every service you bring over to Axis, we will credit you with £75 once the transfer has completed.